WHAT ARE THE SHIPPING CHARGES?
WHAT IS THE DELIVERY TIME?
There will be a shipping charge of S$7.99 for orders below S$99 for Singapore. For other countries, the shipping fee will be calculated at the checkout page.
Your order will be processed up to 5 business days to be ready for delivery.
Your order will be delivered within 7 – 14 business days after it has been handover to courier.
Orders are shipped on business days only. Business days are Monday to Friday, 9am - 6pm, excluding national holidays in Singapore.
For orders done before 3pm, processing day will be counted on that day. For orders done after 3pm, processing day will start on the next business day. Processing up to 2 business days.
2 – 5 business days
||7– 14 business days
|DHL International Express
2 – 7 business days
||7 to 18 business days
If your shopping cart contains at least one pre-order product. Pre-order products will only shipped as soon as they are back in stock or on the indicated shipping date.
To ensure faster delivery of your in-stock items, we recommend making two separate orders - one for your pre-order items and one for your in-stock items.
HOW DO I TRACK MY ORDER OR DELIVERY STATUS?
Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online.
You will then be able to to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day.
Tracking information should be available as soon as you receive the email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we offer international shipping with a shipping charge to most countries in the world. Taxes and duties (including VAT) are calculated and inclusive upon checkout.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Please note that we are unable to change a shipping address once the order has been processed.